Hỏi đáp

Rules

 Question 01:  Rule for passenger?

Đáp:

 1.Free luggage allowance limit for one passenger is one or two bags having a total weight of less than 20kg to be put in the bus storage compartment and one handbag less than  7kg. Your luggage shall be classified as excess luggage if it exceeds the permitted number of bags, total weight or demensions. Excess luggage shall be registered with Daiichi  Travel and an additional charge will apply. Luggage shall not be bulky. Passenger luggage must be safe and must not contain explosives, firearms, compressed gas, flammable  solids/liquids, illegal substance. Animal, durian, salted fishes or any substance causing unpleasant odour are not allowed on bus.

2.Passengers are responsible for keeping and looking after their handbag and valuables e.g. money, jewellery, camera, laptop, etc. on their trips. Passengers shall be cautious and think of ways of presenting theft and loss of their belongings, especially when taking an overnight bus. Passengers shall not leave their bags or other valuables unattended

3.Daiichi Travel will not be liable for loss or damage to passenger luggage or to any possessions of the passenger unless such a loss or damage is caused by negligence on the part of Daiichi Travel; and, in the event of Daiichi Travel being liable for loss or damage under this clause, its compensation liability in such case shall be limited to the sum of VND1,000,000 per bag, with a maximum of VND2,000,000 for one passenger. The Daiichi Travel will not be liable for any monetary loss and valuables whatsoever. Daiichi Travel recommends passengers to ensure that they have proper insurance if their luggage and personal property are worth more than this. Loss of luggage or personal property must be notified immediately to Daiichi Travel.

Daiichi Travel Management

 

Câu hỏi 1

Chính sách về hành lý của khách hàng

Đáp:

  1. Miễn phí cước hành lý đối với mỗi khách hàng có một hoặc hai hành lý kí gửi có trọng lượng dưới 20 kg để trong khoang hành lý của xe buýt và một túi xách tay dưới 7 kg. Hành lý của quý khách sẽ được phân loại nếu vượt quá về trọng lượng, số lượng hoặc kích cỡ cho phép.  Số lượng hành lý vượt quá của quý khách sẽ đăng ký với Daiichi Travel và sẽ áp dụng tính thêm phí. Hành lý không cồng kềnh, phải an toàn và tuyệt đối không chứa chất nổ, vũ khí, khí nén, chất lỏng hoặc chất rắn dễ cháy, các dạng  chất bất hợp pháp.  Động vật, sầu riêng., cá nước mặn hoặc bất kỳ chất nào gây mùi khó chịu là không cho phép mang lên xe buýt.
  2. Hành khách có trách nhiệm bảo quản, để ý túi xách tay của mình và các vật dụng có giá trị như: Đồ trang sức, máy ảnh, máy tính xách tay,..trong suốt chuyến đi của mình. Hành khách phải cảnh giác  với hành vi trộm cắp và mất đồ đạc. Đặc biệt xe buýt đi qua đêm. Hành khách nên kiểm tra hành lý cẩn thận trước khi dời khỏi xe, tuyệt đối không để quên và không nên lơ là đối với những vật dụng có giá trị mang theo trong chuyến đi.
  3.  Daiichi Travel sẽ không chịu trách nhiệm về sự mất mát hoặc sự hư hỏng hành lý của quý khách hoặc bất kỳ tài sản nào của quý khách trừ khi sự mất mát hoặc hư hỏng thiệt hại đó là do sơ suất của Daiichi Travel và trong trường hợp này Daiichi Travel  sẽ chịu trách nhiệm bồi thường trong trường hợp sẽ giới hạn giá trị dưới 1000,000 VND/ một kiện, tối đa là 2000.000 VND cho một hành khách.

Daiichi Travel sẽ không chịu trách nhiệm bồi thường liên quan đến tiền bạc và các đồ vật có giá trị khác của quý khách. Daiichi Travel khuyến cáo quý khách đảm bảo an toàn cho hành lý và tài sản cá nhân của mình có giá trị lớn hơn. Mất mát hành lý hoặc tài sản cá nhân phải thông báo ngay cho Daiichi Travel.

Payment?

Question 02: How to make payment? 

Đáp:

Number of payment methods are available to you depending upon your payment option.

  1. Online Payment

Payment of tour, hotel accommodation, bus transport, car rental, etc (Hereinafter referred to as the “Services”) can be paid by credit card through Daiichi Travel’s online payment system.

The following cards are accepted:

All transactions are processed securely using SSL (Secure Sockets Layer) at MasterCard system. Daiichi Travel do not store any information related to your card in Daiichi Travel system. Your card information is totally secured at the MasterCard System and the Bank for Foreign Trade of Vietnam (Vietcombank).

This system is secure and operates in conjunction with OnePay and Vietcombank.

A receipt will be sent to the e-mail address used when making the payment. You should keep this as proof of payment.

Your are kindly requested to bring along with you your credit card used for the online payment and your passport/ID card to authenticate it at Daiichi Travel offices before departure.

  1. Payment by bank account transfer

It is possible to pay Services by direct transfer of money to Daiichi Travel’s bank account.
Daiichi Travel’s bank details are:

The remitter/payer is responsible for paying any bank charges.

Payment of Services can be made in Vietnamese Dong (VND) or US Dollar (USD)

  1. Payment by cash at Daiichi Travel Office or via Western Union.

WEBSITE TERMS

Question 04: Terms and conditions 

Đáp:

Website terms

A – Terms and Conditions

  1.  This web site is operated by Daiichi Travel. Please read these terms and conditions (“Terms”) carefully. By accessing this website you agree to be bound by these terms. If you do not agree to be bound by these terms you should not access or view this website.
  2. This website is provided to you free of charge, without any warranties or guarantees unless specifically stated. The information contained in this website is intended for general information purposes only. Daiichi Travel has made all reasonable efforts to ensure that the information on this website is correct at the time of inclusion.
    3.  All copyright, trademarks, and other intellectual property rights used as part of this website are vested in Daiichi Travel and / or its licensors. You acquire no rights in the website other than the limited right to use the website in accordance with these terms. You are permitted to print out or download information and content from this website for your own personal, non-commercial use. You may not offer for sale or sell or distribute over any medium, any part of this website or its content. You may not make any part of the website available as part of another website, whether by hyperlink framing on the Internet or otherwise unless you have been authorised to do so in writing by Daiichi Travel.4.  Except as expressly provided for on this website, Daiichi Travel is not responsible for the content or use of any web pages or any messages sent or received by you.5. You shall not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors.6. Daiichi Travel reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it.
  3. Daiichi Travel will not intentionally collect any information about visitors to this website who are under eighteen years of age. If Daiichi Travel becomes aware that a child has provided any information this will immediately be deleted from Daiichi Travel’s records.
  4. You hereby agree to indemnify Daiichi Travel against any costs, claims, losses, damages, expenses (including legal fees) and liabilities incurred by or awarded against Daiichi Travel as a result of your misuse of this website or your breach of these terms.9. While this website provides links to other websites Daiichi Travel has no control over those sites which are not subject to its terms. The linked sites are subject to their own terms and conditions. We do not control the content of any website that is not subject to our terms and conditions. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly Daiichi Travel cannot accept any liability for the accuracy or otherwise of any content, or the security of any activity carried out on such other sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content or services available on such linked sites. Your use of such sites is at your sole risk.10. If you are in breach of these terms Daiichi Travel may at its option, suspend or block your access to this website and refuse to provide you with any further access to it.11. These terms may be amended by Daiichi Travel from time to time.12. These terms and conditions and the content of this website are governed by Vietnam law and are subject to the exclusive jurisdiction of the Vietnam courts.

B – Privacy Statement

Please note that the World Wide Web is a publicly accessible system. Making personal information voluntarily available online is done at your own risk.

Whereas Daiichi Travel appreciates your interest in this website and respects your privacy and personal sphere, Daiichi Travel also recognizes the importance of protecting the privacy of personal data which may be collected by visiting Daiichi Travel  website. While such information is processed according to the legal provisions of Vietnam law, Daiichi Travel website may include, however, links to third party websites which are not covered by this privacy statement and for which Daiichi Travel has no responsibility or liability.

Daiichi Travel collects personal data, when voluntarily submitted by visitors. These data are used for internal purposes stated at the location where provided, i.e. for arranging booking, annual reports, other information within Daiichi Travel and include its communication to other partners of Daiichi Travel.

By submitting your data to this website, you expressly agree to its use and possible transborder transmission.
By sending us an e-mail you may have access to your personal data and may have deleted, corrected or revised it.

Daiichi Travel

Câu hỏi 2

Quy trình thanh toán

Đáp:

Thành viên có thể tham khảo phương thức thanh toán sau đây và lựa chọn áp dụng phương thức phù hợp:

Thanh toán online thông qua cổng thanh toán bằng thẻ tín dụng. Internet banking

Bước 1: Thành viên đặt hàng;

Bước 2: Chọn hình thức thanh toán thanh toán;

Bước 3: Ban quản lý website xác nhận đơn hàng;

Bước 4: Thành viên thanh toán trực tiếp tại Văn phòng công ty;

Bước 5: Công ty gửi hóa đơn thanh toán cho Thành viên.